Terms of service
Terms of Service
Overview
This website is operated by Poppy Lane & Co. Throughout the site, the terms "we", "us" and "our" refer to Poppy Lane & Co.
By accessing our website or purchasing something from us, you agree to be bound by these Terms of Service and our Privacy Policy.
We reserve the right to update, change or replace any part of these Terms of Service at any time by posting updates on this page. It is your responsibility to check this page periodically for changes.
Products
We do our best to display our products as accurately as possible. However, colours and product appearance may vary slightly depending on your device, screen settings, or lighting conditions.
Many of our products are handmade. Slight variations in stitching, sizing, finishing, or fabric placement are normal and part of the handmade process.
For products made with patterned fabrics, fabric placement may vary from item to item. This means the exact positioning of patterns on your item may differ from the product images shown on our website.
Product descriptions, pricing, and availability may change without notice. We reserve the right to discontinue or limit quantities of any product at any time.
Orders
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.
Orders are only confirmed once payment has been successfully processed and an order confirmation has been issued.
Please review your order carefully before submitting it. Once an order has been confirmed, we may not be able to accommodate cancellation or modification requests.
Custom or made-to-order items may not be eligible for cancellation, return, or exchange unless they arrive damaged or defective.
We reserve the right to cancel orders that appear to be placed for resale, bulk purchasing without prior approval, or suspected fraudulent activity.
Pricing and Billing
All prices are listed in Singapore Dollars (SGD) unless otherwise stated.
Prices, discounts, and promotions may change without notice. The price charged will be the price displayed at the time your order is placed.
Prices do not include shipping fees, taxes, customs duties, or import charges unless otherwise stated.
You agree to provide accurate and complete billing and payment information when placing an order.
Shipping and Delivery
Shipping rates and delivery times may vary depending on parcel weight, parcel size, courier service, and destination country.
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by courier services, customs processing, weather conditions, or other events outside our control.
Once your order has been shipped and handed over to the courier, responsibility for the package transfers to the shipping carrier.
If a parcel is marked as delivered by the courier but cannot be located, customers should contact the courier service directly to initiate an investigation.
Please refer to our Shipping Policy for full delivery details.
Refunds and Disputes
All returns, refunds, and exchanges are handled according to our Refund Policy.
We reserve the right to refuse refunds or exchanges if items show signs of use, damage not caused by us, or if they do not meet the conditions outlined in our refund policy.
Customers are encouraged to contact us first to resolve any issues before initiating payment disputes or chargebacks. Unresolved chargebacks may result in refusal of future orders.
Intellectual Property
All content on this website, including but not limited to images, product designs, artwork, fabric patterns, graphics, logos, text, and branding, is the property of Poppy Lane & Co or its licensors.
These materials may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission.
Our custom fabric prints, product designs, and artwork collaborations remain the intellectual property of Poppy Lane & Co or the respective artist or licensor.
Designs and fabric prints created by us, or exclusive to our brand, may not be reproduced, scanned, digitised, recreated, or used to produce similar products for sale without prior written permission.
Unauthorized use or reproduction of our designs may violate copyright or intellectual property laws.
Website Use
You agree to use this website for lawful purposes only.
You may not use this website to engage in any activity that may harm the website, interfere with its functionality, attempt to gain unauthorized access, or misuse any content on the site.
We reserve the right to restrict or terminate access to our website if these terms are violated.
Errors and Inaccuracies
Occasionally there may be errors or inaccuracies on our website relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct any errors, update information, or cancel orders if information is inaccurate at any time without prior notice.
Limitation of Liability
To the fullest extent permitted by law, Poppy Lane & Co will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase or use of our products.
Our website and services are provided on an "as available" basis without guarantees of uninterrupted or error-free operation.
Governing Law
These Terms of Service and any related agreements shall be governed by and interpreted in accordance with the laws of Singapore.
Contact Information
If you have any questions about these Terms of Service, please contact us at: